PAWS PICKUP^™

Yes! Iowa Department of Agriculture mandates that dogs are safe and secure within an enclosure. Paws Pickup is outfitted with high end, anxiety reducing kennels of all sizes to accommodate dogs of any size.

Paws Pickup is 9 feet tall.

Either one!  Paws PickUP charges by the mile, regardless if it’s one way or a round trip fare, so you can cater the trip to best fit your needs.  

Paws PickUp may be canceled the same day up to 2hrs before the trip timeframe.  If the trip is canceled within the 2 hour window, you will be charged for the full price of the trip.  If you do not show, meaning when we come to pick your dog(s) up or meet you to drop your dog(s) off and you or your designated guardian are not present, you will be charged for the full price of the trip plus 25%.  

Yes. If we are picking up or dropping off dogs from the same household, the second and third dog’s fares are at half off.  Member discount only applies to the first dog’s trip fare.  

VIP and Ulti-Mutt Membership holders get 10% off all trips.  We also offer a multi-dog discount if you have more than one dog in the home we are providing services for.

Yes, PPU can accommodate almost any sized dog.  The only breeds that we cannot accommodate are XL Giants (Great Dane, Irish Wolfhound, English Mastiff).  Any other sized dog, big or small, we can accommodate.

Yes. It is Iowa Dept. of Agriculture’s laws that your dog(s) is transported in an enclosure within a transport vehicle.  PPU offers crates of all sizes so your dog(s) has adequate but ample room to stand, sit and turn about.  

Yes, if your dog is comfortable in your car, they will be comfortable traveling with PPU.  We use escape-proof crates specifically designed for safety and to ease anxiety.  We use Impact Crates (impactdogcrates.com) which are crafted from chew-proof materials, provide plenty of air circulation, and prevent your dog(s) from being able to get their teeth, paws or noses stuck. 

Yes, we will do everything imaginable to make sure your dog’s trip is not only safe, but also comfortable.  Each crate is equipped with a thick memory foam pad.  Each crate is also equipped with shock absorbing feet to help stabilize your dog’s ride.  PPU is equipped with added air conditioning to keep your dog(s) comfortable.  

The PPU is cleaned and sanitized between every dog and every trip.  It is the Dept. of Ag’s rules that we treat our dog taxi just like our facility and it must be cleaned between each customer!

PPU can be booked through the Paws & Pints app or by contacting the Mo’Tail & Spaw desk at 515-969-BARK. 

Yes, someone must be home in order for PPU to drop your dog off.  We will also meet you at your place of work or a designated meeting location but the dog owner or approved guardian must be present and able to receive delivery.

Yes, there are added fees for things such as early or late pick up and drop off, same day scheduling and extended wait time.  The fee schedule which can be found at pawsandpintsdsm.com/pawspickup.

Yes, we will notify you via SMS about applicable milestones along the journey.  Paws & Pints is not responsible for any text rates that may apply. 

PPU drivers will be drivers over the age of 25 and with valid driver’s licenses.  Paws & Pints will only task our most responsible staff members with this service.

Of course. 

Is it in good working condition?  PPU is a 2023 Mercedes Sprinter 2500.  It was part of a dealer trade in program and has an extended warranty up to 100,000 miles.  The van has also had upgrades for added ventilation and air condition, ease of cleaning and to accommodate our kenneling system. 

Yes.  PPU is limited to the Des Moines Metro, but if any dog needs hydration during the journey, we will absolutely provide water.   

Yes, PPU is well equipped with all items to administer first aid and each driver is CPR certified.  PPU also has an emergency policy and drivers are trained on what to do if something out of the ordinary were to occur.