How often is the PPU cleaned?
The PPU is cleaned and sanitized between every dog and every trip. It is the Dept. of Ag's rules that we treat our dog taxi just like our facility and it must be cleaned between each customer!
How do I book Paws PickUp?
PPU can be booked through the Paws & Pints app or by contacting the Mo'Tail & Spaw desk at 515-969-BARK.
Do I have to be home for my dog to be dropped off by Paws PickUp?
Yes, someone must be home in order for PPU to drop your dog off. We will also meet you at your place of work or a designated meeting location but the dog owner or approved guardian must be present and able to receive delivery.
Are there ever any added fees associated with Paws PickUp?
Yes, there are added fees for things such as early or late pick up and drop off, same day scheduling and extended wait time. The fee schedule which can be found at pawsandpintsdsm.com/pawspickup.
Will I get notifications along the driver’s journey to and from the point of pickup and drop off?
Yes, we will notify you via SMS about applicable milestones along the journey. Paws & Pints is not responsible for any text rates that may apply.
Will Paws Pickup drivers be responsible and good with handling dogs?
PPU drivers will be drivers over the age of 25 and with valid driver's licenses. Paws & Pints will only task our most responsible staff members with this service.
Does Paws PickUp qualify for the 10% Off Membership Discount?
Yes, Mo'Tail & Spaw and Paws & Pints Members receive a 10% discount.
What type of vehicle is Paws PickUp?
Is it in good working condition? PPU is a 2023 Mercedes Sprinter 2500. It was part of a dealer trade in program and has an extended warranty up to 100,000 miles. The van has also had upgrades for added ventilation and air condition, ease of ...
In the event of a long trip, will my dog be provided with water?
Yes. PPU is limited to the Des Moines Metro, but if any dog needs hydration during the journey, we will absolutely provide water.
In the case of an emergency, are there first aid remedies available?
Yes, PPU is well equipped with all items to administer first aid and each driver is CPR certified. PPU also has an emergency policy and drivers are trained on what to do if something out of the ordinary were to occur.